What youll be doing Monitor and evaluate agent interactions to identify needs and opportunities for improvement Provide regular feedback and coaching to agents to enhance their skills and performance Collaborate with the management team to develop and implement
Key Responsibilities Facilitate new hire, product, process, and refresher training programs. Develop and update training materials, job aids, and learning resources. Conduct training needs analysis and identify performance gaps. Assess trainee performance through evaluations, nesting support, and
The Quality Excellence Manager is responsible for leading and driving the Quality & Excellence framework across operations. This role ensures delivery of high-quality customer interactions, compliance with regulatory standards, and alignment with client expectations. The manager
The Accounting Manager will provide relevant, accurate, complete, and timely financial reports to Management. He or she will implement accounting methods, internal controls, policies and procedures in safeguarding the companys assets. Report Management: Delivers the financial
Job Purpose: Responsible for developing and driving our employee engagement strategy through the development and maintenance of tools, events, and activities that address engagement and cultivate a strong culture. The primary objective is to lead and
Overview We are seeking a highly organized, self-driven, and detail-oriented professional to lead process excellence and digital transformation initiatives across client operations. The role focuses on driving Lean Six Sigma (LSS), process re-engineering, and AI-led transformation
Operations Supervisor Duties and Responsibilities: Basic Purpose: Manage sales professionals, including training, developing, motivating, and accountability of a team of outbound sales professionals for the purpose of achieving or exceeding team sales goals and delivering superior