The Workplace and Collaboration SME will be part of an agile product team responsible for the deployment and lifecycle management of software/applications. It shall take part in managing laptops and desktops, both physical and virtual. This
We are seeking a high-performing and experienced Sr Training Manager – Travel Business to lead and manage team of trainers in executing training initiatives in the Travel domain. This role is critical in managing end-to-end training
GET TO KNOW ALORICA At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens
Classroom Management/Modules/Up-training/Initiatives/Quality Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience. Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.
Manage a team of Quality representatives and drive overall performance for his/her team. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process
Location: Pasay City,Metro Manila,Philippines Planate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia, and Orlando, Florida USA with technical support centers in South East Asia and East Africa, that provide
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who
Company Profile: One of Asias grandest and luxurious hotels, resorts, and casinos. This company has more than 5000 employees, including multilingual staff to serve high-end guests and foreign clients. Company Industry: Biggest 5 Star Entertainment Hotel Work
Work Setup: Onsite (MOA Pasay) Qualifications: Education: Finished at least a bachelors degree (in any stream) Work Experience: At least 10 years of BPO experience with at least 3 years in BPO Transitions and Program Management Responsibilities:
Job Description: Primarily focused in leasing out of the projects to deliver occupancy targets of Mall Offices. The role also includes periodic review and recommendation of process improvement in Leasing to optimize the Department’s performance and
Role Overview We are seeking a highly driven and consultative Transformation Professional who will partner with a diverse portfolio of clients to engineer and re-engineer processes, design strategies, and deliver impactful operational transformations. This role plays a
Overview We are seeking a highly organized, self-driven, and detail-oriented professional to lead process excellence and digital transformation initiatives across client operations. The role focuses on driving Lean Six Sigma (LSS), process re-engineering, and AI-led transformation programs to
The Transitions / Project Manager is responsible for leading end-to-end business process transitions, project implementations, and transformation initiatives across global operations. This role ensures seamless migration of processes, people, technology, and knowledge from client or onshore locations
Director – Property & Casualty Operations Role Summary The Director – Property & Casualty Operations is responsible for leading large-scale P&C insurance operations, ensuring exceptional service delivery, client satisfaction, financial performance, and operational excellence. The role provides
The Communications Trainer is responsible for enhancing the communication skills of employees by designing and delivering training programs focused on verbal and written communication, customer interaction, active listening, business etiquette, and client-specific communication standards. The role partners with
The Process Trainer – Retirement Services is responsible for designing, delivering, and evaluating training programs that equip employees with the knowledge and skills required to support retirement services operations. The role ensures that new hires and tenured
The Process Trainer – Life/Health Insurance is responsible for developing, delivering, and evaluating training programs that prepare employees to effectively support life and health insurance operations. This role ensures associates are knowledgeable in insurance products, underwriting and
The Senior Manager – Project Management / Transitions is responsible for leading end-to-end transition and project management initiatives, ensuring seamless onboarding of new clients, business migrations, process improvements, and operational transformation projects. This role partners with cross-functional