Job Purpose The Assistant Training Manager supports the execution and continuous improvement of training operations by ensuring high-quality trainer performance, efficient training logistics, and effective class management. The role is responsible for trainer onboarding, observation, performance
The Organizational Development (OD) Manager – HR Analytics is responsible for driving organizational effectiveness, workforce planning, talent insights, and people-related decision-making through data analytics. The role combines Organizational Development expertise with advanced HR analytics to support business growth, productivity, talent
The Deployment Manager (Workforce Management) serves as the primary liaison for assigned territories, ensuring effective demand planning, resource allocation, and workforce optimization. This role drives visibility of delivery capabilities across stakeholders and oversees the strategic deployment of technical
JOB SUMMARY: The People Operations Manager serves as the strategic partner to the Director in managing NetSolars compensation, benefits, HRIS, payroll, compliance, and performance management systems. This role ensures internal equity, legal compliance, and data-driven people
Job Overview: As the Operations Manager, you will be responsible for overseeing and optimizing the day-to-day operations of our business processes. This role requires a strategic thinker with a strong background in BPO operations, process improvement,
Just imagine your future with us… At Aurecon we see the future through a very different lens. Do you? Innovation, eminence and digital are at the heart of everything we do. Are you excited about the
Job Summary: The Senior HR Business Partner (Sr. HRBP) serves as a strategic partner to business leaders, aligning human resources initiatives with organizational goals. The role is responsible for driving talent management, workforce planning, employee relations, organizational
Job Summary: The job manages and supports HR information systems (i.e. Workday) to optimize employee data, HR processes, and reporting. It analyzes workforce metrics to advise on decisions affecting the employees. It also ensures data integrity at
Duties and Responsibilities: Team & Operations Management Manage BPO teams (FTEs), monitor daily/weekly/monthly KPIs including NPS, CSAT, Reply Rate, FCR, SLA, AHT Design and implement escalation protocols (L1-L3), act as final point of resolution Optimize workforce scheduling,
About the role: We are looking for a Resource Management Specialist to join our team and play a key role in ensuring the right talent is deployed to the right projects while supporting business growth and
Were looking for a Resource Management Senior Associate to support workforce planning and resource allocation in a fast-paced professional services environment. If you have experience in staffing coordination, workforce analytics, and stakeholder management, wed love to hear from you.
Job Responsibilities: Managing and optimizing the deployment of employees to align with organizational needs and strategies Collaborating with subject matter specialists to strategize effective talent identification and training initiatives Utilizing analytical thinking to interpret data and
JOB DESCRIPTION: Collaborates directly with company leaders to align human resources strategies with broader business goals. They act as an advisor on organizational design, talent management, change management, and workforce planning, rather than handling day-to-day administrative tasks.
JOB SUMMARY : Responsible for overseeing operational performance, SLA compliance, queue management, and reporting functions within the contact center environment. The role drives service delivery improvements, operational efficiency, and data-driven decision-making by leading performance analysis, stakeholder