Job Description: Responsible for handling developments for telephony system used by contact center. Develop call flow scripts and assess user experience based on contact center requirement. Technical support for call flow changes and initiatives Oversees the
JOB DESCRIPTION: Participates in special projects as required. Provide advanced technical skills in monitoring, troubleshooting, maintenance and enhancements of distributed applications and middleware. Initiates and participates in timely communications to all stakeholders as necessary during release