Position Purpose: The CX Manager is responsible for the cross-functional management of all quality assurance and client experience improvement initiatives related to an innovative new program designed to assist clients with transportation challenges. The emphasis is
Role Summary We are seeking a highly skilled Senior QA Engineer who can balance a sharp analytical mindset for manual/exploratory testing with the technical depth needed for automation, API testing, mobile app testing, and performance engineering. He/
Bachelor;s Degree in Industrial Engineering. At least three (3) years of experience in Quality Assurance or Quality Control within an electrical manufacturing, fabrication, or related industrial environment. Knowledge of QA/QC tools, inspection methods, and
This role sits at the intersection of BPO operations and technology . You will join a small, high-autonomy team responsible for building, maintaining, and scaling an AI-powered performance management platform (internally known as AI Navigator /
About the Role We are currently seeking a Senior Manager, BPO Operations to join our team in Quezon City, Metro Manila, Philippines. The Senior Manager, BPO Operations is responsible for leading the day-to-day delivery and performance
SKILLS AND ABILITIES: Proficiency with multiple productivity tools including, or very similar to: Database Querying (SQL Server, Azure, Netezza, Oracle) Big Data / Hadoop Middleware software execution and administration (Biztalk) ETL Software (DataStage) HP Quality Center, ALM,
Key Responsibilities Analyze operational performance metrics (SLAs, backlog, productivity) to uncover trends and efficiency opportunities and bridge the gap with action plans with clear success metrics. Translate VRR, CSAT, QA, and VoC (Voice of Customer) data into clear,
The Regional Adoption Lead is the on-the-ground engine Global Coaching Strategy within their assigned region, accountable for driving the successful deployment and sustained adoption of the Coaching Copilot, VOC Copilot, and Brilliant Coaching programme across all
Overview The Genesys Architect – Cloud CX is responsible for leading the architectural design, validation, and governance of Genesys Cloud CX implementations across global clients. This role ensures that business requirements are translated into scalable, secure,
Summary of the role An Operations Quality Analyst-Junior you play a key role in optimizing agent performance and enhancing customer experience. You conduct regular reviews of agent interactions with clients through different channels to evaluate their
We’re Hiring: Quality- Team Lead Work Where People Matter At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work® where your growth and well-being come first. With thriving
The Senior Quality Assurance Engineer is responsible for ensuring the quality, stability, and performance of platform implementations across the software development lifecycle. This role provides hands-on and technical leadership—owning test strategy for assigned projects, partnering closely
Discover your 100% YOU with MicroSourcing! Position: Document Controller Location: Eastwood, Libis, Quezon City Work setup & shift: Hybrid | Day Shift Why join MicroSourcing? Youll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day
The Quality Analyst conducts transaction monitoring of frontline agents calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality assurance
We are seeking a Quality Design Specialist to join our Global Quality Transformation team. This practitioner-level role operates at the intersection of AI-powered quality automation and operational excellence. You will serve as the connective tissue between
Job Summary The Production & Inventory Coordinator oversees, monitors, and coordinates production activities and performs tasks related to the overall management of inventory. He or she supports the production line by performing tasks that help provide