Job description: Reporting Deliver daily, weekly, and monthly workforce reports. Develop client-ready dashboards and presentations. Provide insights on performance drivers and operational risks. Identify trends and recommend workforce improvement strategies. Real-Time Operations Monitor service levels, queue performance, and
Job Summary The Business Analytics Manager – Recruitment is responsible for leading data-driven strategies that optimize the end-to-end recruitment process. This role partners closely with Talent Acquisition, Operations, and Leadership teams to translate recruitment data into
Job Description: The Real-Time Analyst (RTA) is responsible for monitoring and managing real-time contact center operations to ensure service levels, staffing, productivity, and operational targets are consistently achieved. The role works closely with Workforce Management (WFM), Operations,