CORE PROFILE This role is responsible for developing, implementing, and continuously enhancing fraud risk management strategies across the customer lifecycle of Maya Bank’s lending products —from onboarding and application to account servicing and transaction monitoring. The
JOB SUMMARY The Customer Service Quality Assurance (CS QA) role ensures that all customer interactions meet Dermorepubliqs standards for quality, accuracy, tone, and marketplace compliance. This role safeguards the consistent application of the DERMO Framework and protects