Perform configuration and maintenance of PBX Systems. Including installation and configuration of softphones, managing User Accounts, Creation/Deletion of Queues/Flows, DIDs/TFNs, Extensions, Voicemails etc. Carry out Flows/IVRs and Call Routing design and implementation. Monitor network performance. Troubleshoot
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Profile Summary: Technical liaison between Operations and IT teams for contact center issues on the call center floor and supporting virtual/hybrid resources. Duties and Responsibilities: Provide support to Customer Service Associates and Contact Center teams experiencing
Profile Summary: Technical liaison between Operations and IT teams for contact center issues on the call center floor and supporting virtual/hybrid resources. Duties and Responsibilities: Provide support to Customer Service Associates and Contact Center teams experiencing