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Summary of the role As a Real Time Analyst you use your expertise to monitor and analyse real time/ intraday operations performance. You verify attendance and produce intraday reporting to ensure service level agreements are met.
Ensure a consistently positive customer experience through leadership of projects and through ownership of metrics across multiple teams within the business unit that will result in short- and long-term improvements to customer experience, efficiency or winning
As a Real Time Analyst you use your expertise to monitor and analyse real time/ intraday operations performance. You verify attendance and produce intraday reporting to ensure service level agreements are met. Monitor real-time metrics (attendance