Key Accountabilities: Handle incoming calls with professionalism and efficiency Triage issue based on knowledge base articles within ITIM tool Escalate issues to next level of support, where required, through a defined process Maintaining written documentation on
BASIC FUNCTION The Quality Enablement Specialist primary responsibility is maintaining a high and consistent level of support quality across the operations team by conducting quality monitoring of the interactions between technical teammates and customers to evaluate
Job Description and Responsibilities: Monitor and handle helpdesk tickets Troubleshoot software related issues. Interact with end users via email or phone Understand and document issues and requirements Create and update user security access. Assist with some hardware