Job Title:Senior Quality Evaluator Job DescriptionThe Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists
The Supervisor, Quality is responsible for supporting Transactional Monitoring for a single/multiple clients with multiple programs or lines of businesses within a single site and supervises all on-site Quality Evaluators who support their assigned portfolio. This position is
Requirement : Cebu Based and Quality background The Supervisor, Quality is responsible for supporting Transactional Monitoring for a single/multiple clients with multiple programs or lines of businesses within a single site and supervises all on-site Quality Evaluators who
MHR: Can Start ASAP with at least 6 months QA Experience in a Sales Campaign Essential Functions/Core Responsibilities Monitors evaluate and/or audits a sampling of inbound and/or outbound calls and other contact methods including chat and
1. About Firstsource Firstsource Solutions is a leading provider of customized Business Process Services to the Banking, Financial Services & Insurance (BFSI), Healthcare, and Communications & Media industries. With a global footprint spanning India, the US,
The Sr. Supervisor, Training & Quality is responsible for assisting with the analysis, scheduling and implementation of all classroom training and Transactional Monitoring in support of assigned client programs to ensure superior workforce preparation. They will support
Job Title: Quality Assurance Analyst| Digital Advertisement Work location/Set up: Onsite/McKinley Shift Schedule: TBD Helpdesk Customer Support – Quality Analyst (Scope 1 and 2) Roles & Responsibilities Quality Review & Interaction Auditing •Conduct systematic QA evaluations