About the Role We are seeking an experienced Service Desk Shift Lead to manage day-to-day Service Desk operations supporting a large-scale retail environment. The role is responsible for real-time queue management, team leadership, escalation handling, SLA
Role Summary Lead Manila-based OTC operations for HCLTech DPO, with primary focus on B2B collections, AR aging, dispute resolution, cash acceleration, service delivery governance, and management of approximately 300 associates. Key Responsibilities Own end-to-end B2B collections delivery,
Job description Role – Senior Project / Program Manager Experience – 10+ Years Role Summary An experienced Senior Project / Program Manager responsible for end-to-end delivery of multiple enterprise initiatives across customer operations, policy administration, underwriting,
Service Desk Trainer -Greenhills, San Juan Providing ‘Best in Class’ services to end users. The Service Desk Trainer is responsible for designing, delivering, and continuous improvement of onboarding and skills development programs for Service Desk analysts,