P RIMARY ROLE ON QUALITY ASSURANCE Develop and implement QA standards within the organization to improve the standards and processes within the team. Identify materials needed to help improve the skills of team members on QA-related
P RIMARY ROLE ON QUALITY ASSURANCE Develop and implement QA standards within the organization to improve the standards and processes within the team. Identify materials needed to help improve the skills of team members on QA-related
The Campaign Specialist will lead the daily operations of the assigned CRM program. This role is responsible for planning, executing, and optimizing customer relationship management campaigns that drive engagement, retention, and long-term loyalty. Campaign Operations &
Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first
Job Summary We are looking for a proactive and data-driven Customer Relationship Management (CRM) Specialist to develop and execute customer engagement strategies across digital channels. This role is responsible for managing customer lifecycle campaigns, optimizing customer
• Graduate of Electrical, Electronics, IT, or related course • With knowledge in programming, automation, or control systems • Experience in DMX / lighting / AV systems is an advantage • Willing to work on-site, do
Job description: - Manage and optimize AI prompts and conversation flows - Design structured prompts to improve response accuracy and quality - Monitor chatbot performance, logs, and dashboards - Troubleshoot issues such as misclassifications, drop-offs, and