At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in
Scope of Position Senior Associate is a senior level engineering position that exemplifies design and project delivery leadership. The primary responsibilities are leading and delivering completed designs on assigned projects, including coordination, client communication and construction
Job Summary: Provides support in all functional areas of Human Resources including compensation, benefits, employee relations, employment and training. Responsibilities: Maintains and delivers Human Resources policies, procedures and programs. Communicates and interprets policies and procedures. Identifies
Job Summary: Handles servicing of government mandated benefits. Responsibilities: Responsible for managing and coordinating government mandated benefits for iQor employees. Processes new hire bank account opening. Coordinates clearance process and release of final pay entitlement for
Job Summary: This position is responsible for providing accurate schedules based on call volume patterns and trends, attrition rates and contact center productivities. The analyst should be able to make decisions on behalf of the Operations
Job Expectations: Position Type: Experienced - Mid/Senior Employment Type: Full-Time; Permanent (Direct Hire) Work Setup & Location: Hybrid (2-3x onsite/week) - BGC, Taguig Work Schedule: Weekdays; Night Shift (US) Headcounts Needed: 30+ FTEs Industry: Healthcare About
Job Summary: Oversee call center staff and are responsible for assigning tasks, motivating and disciplining employees and assessing performance. Responsibilities: Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot
Job Summary: Organizes and directs the day-to-day activities related to the operation of the Call Center. Responsible for managing, training & guiding call center supervisors in performing their duties. Conducts effective resource planning to maximize the
Job Summary: Provides support to the recruitment team. Schedules interviews, compiles interview feedback, tracks recruitment activity and creates staffing reports as needed. Partners with background check vendor, files and tracks all new hire paperwork documents and
Job Summary: Oversee call center staff and are responsible for assigning tasks, motivating and disciplining employees and assessing performance. Responsibilities: Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot
Job Summary: Organizes and directs the day-to-day activities related to the operation of the Call Center. Responsible for managing, training & guiding call center managers in performing their duties. Conducts effective resource planning to maximize the
Job Summary: Ensures that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets. This position is also responsible for managing various administrative duties to ensure accurate reporting,
Clinical Documentation Improvement (CDI) specialists are responsible for improving the overall integrity of medical records documentation. Their responsibilities can vary based on an individuals specific job, company, or industry. Here are some general clinical documentation improvement
Job Summary: Responsible for updating, enhancing and producing training materials, identifying, recommending and administering ongoing/new training in alignment with call center customer service philosophy and business needs Responsibilities: Partners with department leaders to identify training needs
Job Summary: Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs Responsibilities: Analyzes and audits
Job Summary: Responsible for updating, enhancing, and producing training materials, identifying, recommending, and administering ongoing/new training in alignment with call center customer service philosophy and business needs. Responsibilities: Partners with department leaders to identify training needs
Job Summary: Manages assigned projects through the various stages of the project lifecycle, from concept to implementation. This includes supporting the development of Statements of Work (SOW), functional requirements, project plan with milestones, and implementation plan.
Oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Designs training programs or process enhancements that correct quality issues Responsibilities: Accomplishes quality assurance human resource objectives by recruiting, selecting, orienting,
Job Summary: Oversee call center staff and are responsible for assigning tasks, motivating and disciplining employees and assessing performance. Responsibilities: Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot