About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand
The candidate is required to work remotely while being based in Manila, Philippines. Client Overview Our client is a fast-growing technology company specializing in enterprise SaaS and AI-powered business solutions for organizations across Southeast Asia. The company
What is your mission? We are looking for an AI Solutions Architect to design, develop, and support enterprise AI applications, intelligent agents, document-processing solutions, workflow automation, and cloud-based integrations. The role is responsible for AI assistants, agentic workflows, Azure AI Foundry,
About the Role Key Responsibilities: Build High-Impact Automations Design, develop, and deploy automation solutions that eliminate manual work and improve operational efficiency across Workforce Management and operational processes. Operate as a Forward Deployed Engineer Work directly
The Senior Technical Coach is responsible for leading both technical enablement and performance coaching across Technical Coaches and frontline Customer Support agents handling complex SaaS products. This role goes beyond technical troubleshooting, it ensures teams consistently
Primary Responsibilities: Technical Support Leadership: Provide advanced technical coaching to frontline Customer Support agents Conduct 1:1 and group coaching sessions focused on: Troubleshooting depth First Contact Resolution (FCR) Average Handle Time (AHT) Customer Experience (CX/CSAT) Resolution