The Cluster Facilities Manager – Philippines & Japan is an on-the-ground operational execution and site-management role. This position combines hands-on office administration for our primary hubs in Manila and Bacolod with operational governance over our Japan
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction,
Primary Responsibilities: Technical Support Leadership: Provide advanced technical coaching to frontline Customer Support agents Conduct 1:1 and group coaching sessions focused on: Troubleshooting depth First Contact Resolution (FCR) Average Handle Time (AHT) Customer Experience (CX/CSAT) Resolution
The candidate is required to work remotely while being based in Manila, Philippines. Client Overview Our client is a fast-growing technology company specializing in enterprise SaaS and AI-powered business solutions for organizations across Southeast Asia. The company
The Cluster Facilities Manager – Philippines & Japan is an on-the-ground operational execution and site-management role. This position combines hands-on office administration for our primary hubs in Manila and Bacolod with operational governance over our Japan
What is your mission? We are looking for an AI Solutions Architect to design, develop, and support enterprise AI applications, intelligent agents, document-processing solutions, workflow automation, and cloud-based integrations. The role is responsible for AI assistants,