Daily Activities: Monitor AI-assisted Service Desk performance, including deflection, resolution, escalation, fallback, and containment rates. Review AI interactions, failed intents, fallback cases, and escalated conversations to identify quality issues and recurring patterns. Tag, classify, and analyze AI failures and
About Reap Reap is a global financial technology company headquartered in Hong Kong with employees across multiple countries. We enable financial connectivity and access for businesses worldwide by combining traditional finance with stablecoins for efficient money
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are
Are you passionate about turning data, analytics, and AI into measurable business growth? At Accenture Song Commerce, were helping global organizations reinvent how they attract, engage, and convert customers through intelligent commerce experiences. As a Commerce Data
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your
The Enablement Lead - Change Management and AI Specialist is a dual-discipline role that supports the transformation of Global Operations by leading change management delivery and by building practical AI fluency across the organization. The role analyzes business
MediCard Phils., Inc. is one of the countrys leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard.
Company Description SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals. With
Company Description About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and
Founded in 1994 and headquartered in Switzerland, ERNI is a leading Software Development company with over 800 employees worldwide. Specializing in IT and software engineering, we drive innovation in process and technology. Our first service center
LSEG is rapidly expanding its portfolio of AI-powered products and services, delivering innovative solutions that help customers and colleagues access insights, streamline workflows, and make informed decisions. As adoption of these technologies continues to grow, so does
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the
This is a remote position. AI-Enabled Personal Executive Assistant & Family Projects Coordinator We are seeking an AI-forward, highly organized, and research-oriented Personal Executive Assistant to support a Principal with personal, family, travel, genealogy, documentation, and special projects.
About Expedock We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent & cutting edge technology to enable businesses to unlock their full potential. Who We Need This role sits within our clients Lettings and
The Sales Trainer is responsible for delivering engaging, effective, and technology-enabled learning experiences that develop the sales, customer experience, product knowledge, and consultative selling capabilities of new hires and existing employees. The role facilitates training programs, coaches
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who
What youll do Lead, mentor and develop the offshore Financial Accounting team, fostering a high-performance culture focused on accountability, continuous improvement and service excellence, while supporting the Financial Manager with the day-to-day leadership of the broader
Senior Manager, Learning Quality & Development | Operations Customer Service & Support The Senior Manager, Learning Quality & Development will be responsible for leading a high-impact global function across training delivery, quality assurance, digital learning, and
Job Description Associate Content Specialist, Primary Law Content Operations Do you have high attention to detail and want to explore or leverage your editing skills and be a good communicator? Then Thomson Reuters ( Great place