Real Time Analyst Functions: Monitoring and managing the call volume queues Real Time to meet daily Service Level target while maintaining intraday service consistency. Managing agent schedule adherence by planning, monitoring and reporting agent activities Managing
Requirements: Experience: Proven experience as a Data Engineer or similar role with a focus on data pipelines, cloud infrastructure, and reporting. Technical Skills: Strong understanding of data engineering concepts, tools, and technologies (e.g., SQL, Python, ETL tools,