RESPONSIBILITIES: Perform technical leadership duties (subject matter expert for select applications) and have end-to-end technical understanding of systems. Collaborate with Finance & Treasury business team and stakeholders to uncover pain points and opportunities to accelerate the
Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for an Operations Analyst II to join our ever evolving Technical Operations team and help shape the future
Bachelor’s Degree in a recognized technical, engineering, scientific, managerial, business, or other discipline related to area of expertise At least 1 year of previous experience with data analysis At least 2+ year Workforce Management (WFM) functions
The Associate Real-Time Management is a key member of the Workforce Management team in a BPO environment, responsible for real-time monitoring and management of staffing levels, queue performance, and service level adherence across multiple client programs.
Essential Functions/Core Responsibilities: • Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards • Partner with Business Development, Operations, and Clients to develop new models to support
This role sits at the intersection of BPO operations and technology . You will join a small, high-autonomy team responsible for building, maintaining, and scaling an AI-powered performance management platform (internally known as AI Navigator /