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About Dedale: Dedale is the differentiating source of strategic intelligence in the technology space. With a unique team of over 100 full-time research analysts & planners, Dedale leverages a network of over 10 000 market professionals to
Essential Functions/Core Responsibilities • Supervise day-to-day scheduling activities for assigned or supported accounts using manual and/or automated WFM systems. • Support the collection and maintenance of historical data used for trending, including call volume, AHT, service