SUMMARY The Service Desk L1/NOC isresponsible for providing quality services and solutions to client customerswhile maintaining a high level of client satisfaction. This hybrid rolecombines first-level helpdesk support with proactive NOC monitoringresponsibilities — answering client calls
Role Purpose An AMER functional role that makes significant revenue contributions to the AMER region. The coordinator oversees completion of opportunities in Javelin for managed accounts supporting KADs track their revenue from CR&S leads. This role
SUMMARY The Service Desk L1/NOC is responsible for providing quality services and solutions to client customers while maintaining a high level of client satisfaction. This hybrid role combines first-level helpdesk support with proactive NOC monitoring responsibilities