Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience. Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors. Conduct learning
Classroom Management/Modules/Up-training/Initiatives/Quality Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience. Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.
The Junior Sommelier/Wine Specialist is responsible for managing and overseeing all wine-related operations within the assigned location, ensuring that guests receive exceptional wine service and education. As Cork Wine Bar & Shop Inc. is the official