The Role The L2 Service Desk Engineer is accountable for resolving complex incidents that exceed L1 scope and for restoring service where deeper technical analysis is required. The role exists to diagnose root causes, apply advanced
Qualifications: Must be okay working 100% onsite at WNS Bridgetowne Site Preferably College Graduate Must have an experience managing at least 20+ agents IATA certified or Diploma in International Airlines and Travel Management is an advantage Minimum
Lead, manage, and oversee the full lifecycle of investigations involving clients, customers, vendors, Foundever employees, and third-party partners across the APAC region as it relates to Security cases. Investigate unauthorized activities or anomalies involving financial, compliance