Essential Functions Classroom Management/Modules/Up-training/Initiatives/Quality Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents. Monitors and completes daily attendance tracking during the entire process training until nesting. Formulates effective activities, exercises, or
Classroom Management/Modules/Up-training/Initiatives/Quality Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience. Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors. Conduct learning
Location: MOA, Pasay City Work Setup: Onsite Start Date: ASAP Employment Type: Full-Time Job Summary We are looking for a Process Trainer who will be responsible for delivering effective training programs, supporting new hires, and ensuring employees