Operations & Delivery Manage 24×7 voice operations supporting US clients, ensuring uninterrupted service delivery. Own SLAs/KPIs including AHT, TSF, CSAT, FCR, Quality, Productivity, and Compliance. Drive real-time performance management in collaboration with WFM to manage volumes, shrinkage,
This full-time position is accountable for staffing and maintaining the staffing level and performance of the Call Center/Back-Office in a manner that ensures service delivery goals are met. Must be able to effectively interact with all
The Assistant Vice President for Insurance Operations is responsible for leading, managing, and scaling end-to-end BPO operations for Retirements account - Defined Contributions and Defined Benefits, ensuring excellence in service delivery, compliance, and client satisfaction. This role oversees
The user is responsible to process all back office transactions in US P&C client area namely-Renewals, gathering reports, error clearance, gathering information etc. Primarily responsible for processing transactions as per the SLAs outlined by the client Ensure that
We are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring
We are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring
We are seeking a highly organized and goal-oriented Assistant Manager for Quality Excellence to join our team. The ideal candidate will play a crucial role in optimizing data management and analysis, RCA and process information flow within
Job Description: Classroom Management/Modules/Up-training/Initiatives/Quality Help the Senior Training Manager oversee or coordinate the different training requirements for the program and its projects in the assigned account/s. Monitor, coach and mentor trainers to help develop the required
We are seeking a highly organized and goal-oriented Assistant Manager for Quality Excellence to join our team. The ideal candidate will play a crucial role in optimizing data management and analysis, RCA and process information flow within
Work Setup: Onsite Work Location: MOA Pasay Requirements: At least 2 years in college (no back subjects) 2 years in BPO Business to Business Collections for Lease/ Loan Accounts Job Responsibilities: Team Leadership: Inspire and guide
Store Sales Assistant Pasay City | On-site | Monday to Friday Job Overview The Store Sales Assistant supports day-to-day retail operations by assisting customers, processing transactions, maintaining inventory, and ensuring smooth store operations. The role requires strong customer
Join Our Team at Lean Solutions Group (LSG)! Lean Solutions Group (LSG) is a next-generation solutions provider combining AI-driven automation, industry expertise, and tech-powered talent. Built in the demanding Supply Chain sector, our model now supports
Work Setup: Onsite (MOA Pasay / Cebu) Qualifications: At least 2 years in college (No back subjects) Minimum 2 years in Instructional Design or Content Development with a portfolio. Must Have: Experience using Articulate 360 tool.
Work Setup: Onsite Work Location: MOA Pasay / Cebu Requirements: At least 2 years in college (No back subjects). At least 1 year in BPO Team Lead/Assistant Manager for Travel Campaign with at least a year of
Work Setup: Onsite (Cebu) Qualifications: At least 2 years in college (No back subjects). Minimum 2 years of BPO Team Lead experience handling a team of at least 15 CSRs. Preference: Claims Adjudication experience. Responsibilities: Take
Work Setup: Onsite (Cebu / Pasay) Function: Operations Required Educational Attainment: With minimum of 2 years of College Education (No back subjects) Required Experience: At least 2 years Retirement Services (required); preferably retirement services in the
Work Setup: Onsite (MOA Pasay) Function: Operations Required Educational Attainment: With minimum of 2 years of College Education (No back subjects) Required Experience: At least 2 years Retirement Services (required); preferably retirement services in the same
100% Work From Home | Available for FULL TIME | PART TIME RESPONSIBILITIES: Transcription Preparing paperwork Scheduling of consultation with clients Preparing and emailing weekly reports Updating virtual files Build ongoing task list Oversee administrative tasks Admin
The Digital Sales Assistant plays a vital role in driving property sales through SMDC’s innovative digital sales platform. This role serves as the frontline digital ambassador , engaging potential buyers through online channels, delivering seamless virtual consultations,
100% Work From Home | Available for FULL TIME | PART TIME Our flagship role is ideal for detail-oriented professionals who excel in organization, communication, and administrative tasks. Be the backbone of productivity for top business