Classroom Management/Modules/Up-training/Initiatives/Quality Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience. Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.
The HR Compliance Senior Executive plays a critical role in ensuring the organization’s adherence to applicable labor laws, employment regulations, and internal HR policies. This role monitors regulatory developments, supports the design and implementation of compliance programs, conducts
Under the direction of the Senior Manager /Asst. Vice President, this role is primarily responsible in managing operations and performance of the team to ensure all agreed SLA’s and KPI’s are met. This job also includes
We are looking for a business-minded Sales Development Representative to initiate meetings for our Account Executives. This position will educate prospective clients on our company, culture, and products to grow business and schedule meetings for our Account Executive Team. How