Professionals in this group engage with multiple stakeholders and client teams across diverse business functions to gain an in-depth understanding of the process value chain using process discovery interviews, process mapping and other tools to drive process
Cloud Security Manager Your potential has a place here with TTEC’s award-winning employment experience. As a Manager, Cloud Security, working remotely in Metro Manila Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have
We are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring
Operations & Delivery Manage 24×7 voice operations supporting US clients, ensuring uninterrupted service delivery. Own SLAs/KPIs including AHT, TSF, CSAT, FCR, Quality, Productivity, and Compliance. Drive real-time performance management in collaboration with WFM to manage volumes, shrinkage,
The user is responsible to process all back office transactions in US P&C client area namely-Renewals, gathering reports, error clearance, gathering information etc. Primarily responsible for processing transactions as per the SLAs outlined by the client Ensure that
Job Description: Classroom Management/Modules/Up-training/Initiatives/Quality Help the Senior Training Manager oversee or coordinate the different training requirements for the program and its projects in the assigned account/s. Monitor, coach and mentor trainers to help develop the required skill
We are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring
This full-time position is accountable for staffing and maintaining the staffing level and performance of the Call Center/Back-Office in a manner that ensures service delivery goals are met. Must be able to effectively interact with all
Classroom Management/Modules/Up-training/Initiatives/Quality Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents Monitors and completes daily attendance tracking during the entire process training until nesting Formulates effective activities,
We are seeking a highly motivated and knowledgeable Subject Matter Expert (SME) to join our team. The ideal candidate will serve as the primary process and product expert, providing real-time support to frontline agents, assisting with
Position Summary / Job Purpose: This position sources and procures goods/services for projects and our technical/marine. Receives requests from content owners/shipboard or shoreside customers and validates specifications/requirements. Seeks and offers alternatives for cost savings and timely
Track process transactions and implement sampling methodology Audit client clinical claims review functions per process guidelines Providing event-based and frequency-based feedback to stakeholders Communicate case consults to Quality Management team both internally and client level Assisting operations in
We are seeking a highly organized and goal-oriented Assistant Manager for Quality Excellence to join our team. The ideal candidate will play a crucial role in optimizing data management and analysis, RCA and process information flow within
The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing workforce performance in real time to ensure service level (SL), occupancy, shrinkage, and productivity targets are consistently met across all sites for the campaign. The
The primary responsibility of this role is to enable effective knowledge transfer by undergoing comprehensive product, process, and systems training for U.S. insurance operations (including clinical workflows, regulatory requirements, and client-specific standards), and delivering structured training programs
Manage a team of Quality representatives and drive overall performance for his/her team. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process
Company Description MaidProvider.ph is a DOLE-licensed household staffing company in Pasay City, setting the standard since 2009. We place trusted household professionals (kasambahay), nannies, caregivers, and family drivers with Filipino families. Every candidate is cleared through
Role Requirements Job Title: Situation/Incident Manager Work Setup: 2-3 days onsite schedule Schedule Setup: Shifting schedule Locations Hiring: Pasay Office / Cebu Office Technical Skills 7+ years as a hands-on network engineer implementing, designing and supporting a
DUTIES AND RESPONSIBILITIES: Board Governance & Corporate Records Meeting Management Minutes of the Meeting Draft, review, and circulate Board Resolutions for approval. Prepare official communications from the board to homeowners, government agencies, and third-party contractors. Maintain
POSITION: PROPERTY MANAGER (ECOM OFFICES) RESPONSIBILITIES: Undertake all day-to-day management of the assigned property and to report to the Cluster Head and clients accordingly. Manage a team of general and technical site engineer/s and staff for the efficient