Supervisor, Reporting & Analytics Your potential has a place here with TTEC’s award-winning employment experience. As a Supervisor, Reporting and Analytics working remotely in the Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees
The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing workforce performance in real time to ensure service level (SL), occupancy, shrinkage, and productivity targets are consistently met across all sites for the campaign. The RTA
Who is Collaboration Betters the World We create and deliver technology and business solutions that help organizations grow, innovate, and transform. With over 3,000 people in 21 countries, we operate across Strategy & Governance, Product Design
Position Overview The Training and Quality Director for our travel account is responsible for designing, implementing, and overseeing all training and quality assurance initiatives. The director will collaborate closely with account leadership, operations, and client stakeholders to
Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years. We
Key Responsibilities Conduct quality audits on customer interactions (calls, chats, and emails). Evaluate agent performance against quality and client standards. Provide timely, actionable feedback to Operations and frontline teams. Analyze quality trends and identify opportunities for process
The Microsoft Dynamics Super User/Technical Business Analyst is responsible for analyzing, designing, and implementing business and system solutions that enhance efficiency, accuracy, and profitability across operations. The role bridges the gap between operational processes and IT systems,