Company Profile: An international European contact center specializing in IT has expanded its presence in the Philippines. The company supports luxury retail businesses in developing their digital vision and driving transformation initiatives that sustain industry growth. They
Key Responsibilities: Recruitment Support Liaise with various program hiring teams to identify and address recruitment needs (e.g., BGC requirements, staffing gaps, ramp-ups). Attend calibration sessions and meetings to align on hiring timelines, candidate profiles, and sourcing priorities.
Are you ready to drive results through leadership, people, communication, and influence? You have found the right team! The Global Custodian Services Contact Center for Treasury Services and Transfer Agency is responsible for providing comprehensive client service
Team Lead, Service Delivery Your potential has a place here with TTEC’s award-winning employment experience. As a Team Lead working onsite in Five Ecom, Pasay you’ll be a part of bringing humanity to business. #experienceTTEC Our
I. Classroom ManagementConducts new hire interview and provide feedback to operations o Conducts classroom process training/up-training/cross-skilling for new hires/tenured/transfer employees of the specific process o Provides clinical capability development trainings to Operations frontline staff to meet
Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience. Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors. Conduct learning
Strategic & Operational Leadership Lead end-to-end delivery across life and annuities operations (new business, policy admin, claims, etc.) with a continuous focus on efficiency, quality, and scalability. Define and execute operational strategies aligned with client expectations and
Operations & Delivery Manage 24×7 voice operations supporting US clients, ensuring uninterrupted service delivery. Own SLAs/KPIs including AHT, TSF, CSAT, FCR, Quality, Productivity, and Compliance. Drive real-time performance management in collaboration with WFM to manage volumes, shrinkage,
This role involves supporting requests via phone, email, and chat, including changes to reservations, utilizing Sabre/Apollo GDS systems, making outbound calls, and offering cost-effective travel alternatives. Requires 1-2 years travel services experience, GDS proficiency, US domestic
We are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring
ServiceNow CMDB Architect Job Description We are seeking a skilled and visionary ServiceNow CMDB Architect to lead the design, implementation, and ongoing management of our ServiceNow Configuration Management Database (CMDB). This role is vital to ensuring
About Us Weve got modern day solutions for all your modern day delivery woes. In a world thats constantly on the move, we know how important it is to keep things moving. Were on a mission
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed
Classroom Management/Modules/Up-training/Initiatives/Quality Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents Monitors and completes daily attendance tracking during the entire process training until nesting Formulates effective activities,
Job Summary The Network Automation Compliance Engineer will be responsible for developing and enhancing compliance tests within Forward Networks to ensure that all network equipment configurations supported by client comply with client Standards, Design Guides, and Technical Bulletins.
The Vice President for Insurance Operations is responsible for leading, managing, and scaling end-to-end BPO operations for Retirements account - Defined Contributions and Defined Benefits, ensuring excellence in service delivery, compliance, and client satisfaction. This role oversees
Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience. Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors. Conduct learning
The Assistant Vice President for Insurance Operations is responsible for leading, managing, and scaling end-to-end BPO operations for Retirements account - Defined Contributions and Defined Benefits, ensuring excellence in service delivery, compliance, and client satisfaction. This role
Supervisor, Reporting & Analytics Your potential has a place here with TTEC’s award-winning employment experience. As a Supervisor, Reporting and Analytics working remotely in the Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC
C.H. Robinson is seeking an Ocean operations Executive (Global Forwarding Agent) to join our operations team in Manila, Philippines. The Global Forwarding Agent (GFA) will be the primary point of contact for their assigned customer accounts,