The Responsibilities: Develop and distribute Contact Center reporting. Modify, revise, and update scorecards, dashboards, Aux/productivity, and other operational needed reports. Responsible for data integrity, accuracy of all reporting requirements. Works with Workforce leaders, Senior Site managers
The Responsibilities: Manage the global seat allocation for agents. Consolidation of data across all programs. Analyzes gathered data and ensures utmost accuracy. Works with WFM Delivery, Operations and other Support groups on tasks pertaining to centralized
HireHawk helps companies build high-performing global teams through offshore staffing and AI-powered recruiting workflows. We work with fast-growing businesses to help them hire top international talent faster and more cost-effectively across roles in operations, marketing, finance,