This position will support customers inquiries related to product post sales service, service inquiries and other related requests within the defined Zone or Countries. The role will require close coordination with key internal stakeholders to ensure customer
The Role: Technical Support Engineer - L1 (Industrial Automation) This position will support customer inquiries related to product pre-sales and post-sales, service inquiries, and other requests within the defined Zone or Countries. The role will require close
Mission: Role being part of the Global Continous Improvement & Performance Management Team of SO (Service Operations) Services Tools Specialist: responsible for contributing to Service Operations tools & dashboards excellence and accuracy. Scope & Environment: Global
End-to-End Contract & Order Management: The team manages the complete contract lifecycle and order fulfillment process, ensuring accurate creation, validation, and execution of service agreements to support seamless customer service delivery. Cross-Functional Business Support: They collaborate
Job Responsibilities Quote Approval & Threshold Management: Review and approve submitted quotes in the CPQ quoting tool (e.g., Oracle CPQ) based on recommended discount levels and Gross Margin thresholds established per service offer by region/zone within agreed