Key Responsibilities 1. Operational Leadership & Performance • Manage daily adjudication operations ensuring accuracy, productivity, and SLA attainment. • Oversee team performance through dashboards, scorecards, and KPI monitoring. • Lead daily/weekly huddles, coaching sessions, and escalations.
Team Activities/Deliverables: Ensure completion and correctness of Payroll activities on the required calendar processing time. Benefits administration for in-scope employees. Collaborate with different functions / teams to ensure Payroll and Benefits processes are delivered. Participate in
Role: Operations Manager (Healthcare Operations Manager) Contract: Full-time Remote Contractor (160 hours monthly) Business Hours: Monday through Friday, 8 AM - 5 PM EST (With flexibility while maintaining full operational coverage and alignment with clinical teams)