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The Role The L2 Service Desk Engineer is accountable for resolving complex incidents that exceed L1 scope and for restoring service where deeper technical analysis is required. The role exists to diagnose root causes, apply advanced
The Role The L1 Service Desk Engineer is accountable for resolving client incidents and requests at first contact wherever possible and for leaving every interaction in a better state than it was found. This includes restoring
Position Objective The SOC Analyst will be expected to implement, monitor, and support the security tool platforms that organization and our clients use. This position will primarily support reactionary responses to security related alerts and the