Position Summary: The Senior IT Support Specialist will have dual responsibilities, one, providing technical expertise to resolve escalated incidents and issues associated with the IT platform and two, directing a Support Services Team in support of
Job Summary The IT Systems & Infrastructure Supervisor is responsible for overseeing the organization’s IT systems, network infrastructure, endpoints, cloud services, identity and access management, and infrastructure security to ensure reliable, secure, and efficient technology operations. The
Position Purpose The Global Service Desk Team Lead is responsible for ensuring that BTS Global Service Desk team members deliver IT services to our customers according to identified objectives and agreed service levels. The Global Service
Job description: Provide first and second-level support for server, network, and system incidents. Monitor infrastructure components and respond to alerts and status changes. Assist in system backups, patch verification, and restore operations. Troubleshoot hardware and OS-level issues