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Basic Function Monitoring of transactions as per process guidelines Conduct call quality coaching to the associates Essential Functions Providing event-based and frequency-based feedback. Collecting and analyzing trends and patterns Assisting Ops-AM in identifying training needs for
Company Profile A well-established BPO company committed to providing business outsourcing needs to its clients Position: SOC Analyst Company Industry: BPO Company Work Location: MOA Pasay Work Schedule: Night Shift Salary: Php 50,000–55,000 gross Work Set