The Senior Training Manager will plan, develop, and manage activities associated with the training and development of Consultants, Trainers, and management within a specified site. The incumbent will maintain a climate of customer-oriented service excellence by
The Senior Training Manager will plan, develop, and manage activities associated with the training and development of Consultants, Trainers, and management within a specified site. The incumbent will maintain a climate of customer-oriented service excellence by
Essential Duties and Responsibilities: 1. Collaborate with stakeholders, including Contact Centre, Digital, Ecommerce, and IT Teams, to gather and document detailed business and technical requirements. 2. Analyse and translate business needs into clear and actionable user