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Quality Management Develop, implement, maintain, and continuously improve the Quality Management System (QMS) in accordance with ISO 9001 and other applicable standards. Establish quality policies, objectives, procedures, work instructions, and performance metrics. Lead Quality Assurance (QA)
Job Summary: Oversee call center staff and are responsible for assigning tasks, motivating and disciplining employees and assessing performance. Responsibilities: Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot
