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What youll do: Provide real-time support on assigned agents so theyll perform at their highest level. Provide statistical/performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill
What youll do: Provide real-time support on assigned agents so theyll perform at their highest level. Provide statistical/performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill
Qualifications Minimum 2 years of experience in managing teams for contact center services 2-4 years of overall Experience. College Graduate / College Undergraduate (at least 2nd year completed units) Experience and knowledge in people management PC