Senior CS Agents handle everything junior agents do, plus complex cases, edge scenarios, and escalations. This role requires judgment, policy interpretation, and ownership of difficult tickets. Senior agents also help maintain support quality and consistency. Core Responsibilities
Junior CS Agents handle inbound customer emails and tickets related to orders, shipping, and general support. This role is focused on delivering fast, accurate responses while following established processes and standard operating procedures. As the first
Problem-Solvers Needed!Are you a person who loves solving problems, figuring out how things work, and helping others with quick effective solutions? You thrive in customer experience, staying one step ahead, and making sure everything runs smoothly
Requisition Number: 105377 Supervisor Services Location: This is a hybrid opportunity where you will work 1 day in the office, 4 days a week from home. Insight at a Glance 14,000+ engaged teammates globally $8.2 billion in
Problem-Solvers Needed! Are you a person who loves solving problems, figuring out how things work, and helping others with quick effective solutions? You thrive in customer experience, staying one step ahead, and making sure everything runs
Requisition Number: 105618 Senior Service Desk Representative – Identity & Access Management (IAM) Location: This is a hybrid opportunity. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City,
Company Description ABOUT IQ-EQ We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 6,500+ people across 25 jurisdictions and
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the
About the Role: The Senior Developer participates or takes charge of requirements elaboration, production issue resolution, system enhancement solution development, release, and support of minimum viable products within the assigned Scrum or Kanban Team. Scope of
About the Role: The Senior Developer participates or takes charge of requirements elaboration, production issue resolution, system enhancement solution development, release, and support of minimum viable products with the assigned Scrum or Kanban Team. Scope of
About the Role: The Senior Developer participates or takes charge of the requirements elaboration, production issue resolution, systems enhancement solution development, release, and support of minimum viable products with the assigned Scrum or Kanban Team. Scope
Key responsibilities Manage IT request intake: Act as the central point for new IT demands from the business units. Requirement gathering and validation: Work with business stakeholders to clearly define requirements, and ensure requests are properly
Collaborate with product owners, demand management team and other stakeholders to provide high-level assessments for all technology projects. Collaborate with product owners (PO) to analyze and understand the business requirements/user stories. Collaborate with different IT units
Are you passionate about understanding systems, spotting issues early, and keeping operations running smoothly? As a Proactive Alerting Associate, you’ll monitor solar system alerts, diagnose issues, and collaborate with teams to ensure timely resolutions. Join ClearSource
Are you someone who excels at leading teams, analyzing performance, and driving results? Do you take pride in coaching leaders and ensuring operations meet the highest standards? If that sounds like you, we’d love to hear
Let’s be honest, acquisitions are exciting. They are also occasionally a technical treasure hunt where the treasure is “where are the passwords?” and the map was last updated during a different geological era. That is where
Company Description Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level,
About MONEYME: MONEYME is a founder-led digital lender and Certified B Corporation. We challenge the traditional ways of credit and simplify the borrowing experience with digital-first experiences that meet the needs of modern consumers. We offer
Requisition Number: 105221 Software Engineer Sr. Solutions Engineer (Manila Delivery Center) Why You’ll Appreciate This Role If you enjoy helping enterprise customers get ready for AI at scale, the Solutions Engineer role is an ideal next
Company Description We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets