About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering
Job Description: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. Essential Functions/Core Responsibilities
Reporting to the Sr. Human Resources Business Partner, the Human Resources Business Partner (HRBP) is responsible for consultation to call center support employees at all levels related to staffing, performance management, compensation, employee relations, organizational design/development