Non-Negotiable Skills - 8-10 years end to end Project Management experience in web/mobile application development, preferably in financial services. - Ability to manage full project lifecycle: initiation, planning, execution, monitoring & controlling, closing. - Experience handling
A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by
KEY RESPONSIBILITIES Manage the day-to-day operations of two (2) client logos, ensuring service delivery and operational excellence. Lead and oversee omnichannel operations, including voice, non-voice, and back-office support functions. Build and maintain strong client relationships through
Role Overview A global SaaS technology organization is seeking a Technical Enablement Specialist (AI & Support Operations) to support technical coaching, troubleshooting, and capability-building initiatives within customer support teams. This role focuses on hands-on technical support
Role Overview A global SaaS technology organization is seeking a Senior Technical Enablement Lead (AI & Support Operations) to drive advanced technical coaching, performance improvement, and AI-enabled support innovation across customer-facing support teams. This role combines
Role Overview A global SaaS technology organization is seeking a Senior Technical Enablement Lead (AI & Support Operations) to drive advanced technical coaching, performance improvement, and AI-enabled support innovation across customer-facing support teams. This role combines
Job Overview Our client is seeking a Senior Technical Coach to lead technical capability development, performance coaching, and operational excellence for customer support teams handling complex enterprise software solutions. This role combines advanced technical expertise, coaching
Job Overview We are seeking an experienced Technical Coach - Trainer to drive technical capability development across customer support teams through coaching, mentoring, and technical enablement. This role serves as a senior technical subject matter expert
About the Job Learning & Development & Performance Management Manager Department: Human Resources Reports To: HR Manager Location: anywhere in PH Work Arrangement: Remote with occasional onsite meetings Employment Type: Full-time Role Type: Managerial with cross-functional
Customer Service Representative (CSR) Location: Bridgetowne, Pasig City (On-site / Hybrid options available) Salary: Up to ₱26,000 gross monthly (depending on experience and account allocation) Employment Type: Full-time Position Overview We are looking for dynamic, communication-savvy,
Duties and Responsibilities: Team & Operations Management Manage BPO teams (FTEs), monitor daily/weekly/monthly KPIs including NPS, CSAT, Reply Rate, FCR, SLA, AHT Design and implement escalation protocols (L1-L3), act as final point of resolution Optimize workforce scheduling,
Job Overview We are looking for dynamic and goal-oriented Customer Service Representatives (CSR) to join our team at our Bridgetowne, Pasig site. In this role, you will be the primary point of contact for our customers,
Job Overview: We are looking for enthusiastic Chat Support Representatives to join our team in Pasig City! Enjoy a pure non-voice environment (chat and email only—no phone calls!) with a competitive salary package of up to
Job Overview: We are looking for enthusiastic Chat Support Representatives to join our team in Pasig City! Enjoy a pure non-voice environment (chat and email only—no phone calls!) with a competitive salary package of up to
Job Overview: We are looking for enthusiastic Chat Support Representatives to join our team in Pasig City! Enjoy a pure non-voice environment (chat and email only—no phone calls!) with a competitive salary package of up to
Job Overview: We are looking for enthusiastic Chat Support Representatives to join our team in Pasig City! Enjoy a pure non-voice environment (chat and email only—no phone calls!) with a competitive salary package of up to
Job Overview: We are looking for enthusiastic Chat Support Representatives to join our team in Pasig City! Enjoy a pure non-voice environment (chat and email only—no phone calls!) with a competitive salary package of up to
As a Quality Team Lead, you generate daily reports (CSAT, losses, QA), analyze trends, and collaborate with STMs on insights and quality clean-ups. You lead process improvements and schedule quality talks and huddles to address agent performance