Classroom Management/Modules/Up-training/Initiatives/Quality Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience. Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors. Conduct learning
Be #InGoodHands with Metrobank! Here at Metrobank, we dont simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you
Be #InGoodHands with Metrobank! Here at Metrobank, we dont simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you
POSITION SUMMARY: The Operations Manager is responsible for managing the day-to-day contact center functionality of the Silversea Consumer Sales and Trade Reservations teams, ensuring efficient and effective workflows, optimizing operational processes, facilitating effective communication and collaboration
Company Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as
Company Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as
Job Title:SR QE - Job DescriptionThe Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position
Company Description IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Philippines is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by
Company Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as
Job Summary: Responsible for designing, leading, and executing customer experience strategies across all touchpoints—online, offline, and hybrid channels. This role ensures that every interaction delivers consistent excellence, drives loyalty, and strengthens brand advocacy. The manager will lead
We are seeking Customer Service Representatives for a growing USRN Healthcare account based in MOA Pasay, supporting patients, members, and healthcare providers. Key Responsibilities: Handle inbound and outbound calls, emails, or chats related to healthcare services Assist
Company Profile: One of Asias grandest and luxurious hotels, resorts, and casinos. This company has more than 5000 employees, including multilingual staff to serve high-end guests and foreign clients. Company Industry: Biggest 5 Star Entertainment Hotel
The Accounting Manager will provide relevant, accurate, complete, and timely financial reports to Management. He or she will implement accounting methods, internal controls, policies and procedures in safeguarding the companys assets. Report Management: Delivers the financial
JOB SUMMARY: Ensures proper, orderly, cost effective, and timely execution of the operation and maintenance of all building systems, facilities, and equipment. JOB DESCRIPTION DUTIES AND RESPONSIBILITIES: PRE-OPERATIONS 1. Participate in testing and commissioning and punchlisting
Job Purpose: Implement and otherwise ensure proper implementation within the mall or branch level, all processes and procedures derived from policies and guidelines, plans and programs, as well as, enunciated strategic directions that impact on Human Resource
Key Responsibilities Conduct quality audits on customer interactions (calls, chats, and emails). Evaluate agent performance against quality and client standards. Provide timely, actionable feedback to Operations and frontline teams. Analyze quality trends and identify opportunities for process
The Assistant Vice President (AVP) – Operations will provide strategic and operational leadership for Life Insurance processes within a BPO/shared services environment. This role is responsible for driving service excellence, operational efficiency, client satisfaction, and business
Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years. We navigate
Responsibilities Develop training materials, documentation, and resources that are clear, engaging, and tailored to different learning styles and proficiency levels. Conduct one-on-one and group training sessions covering travel booking systems, customer service protocols, and industry best practices.
The Senior Assistant Vice President (SAVP) of Global Technology Operations is responsible for leading and optimizing large-scale, multi-site technology operations supporting global contact center and business operations environments. This executive leadership role provides strategic and operational