Overview The Operations Supervisor (Team Leader) will lead and manage a team of sales agents within a BPO/call center environment. This role is highly focused on driving sales performance, revenue growth, and conversion, while ensuring quality customer interactions
Overview Specialist II, Workforce Management (Real Time Analyst)Job Summary The Real Time Analyst is responsible for monitoring and managing intraday staffing levels, workforce adherence, real-time performance, and operational workforce requirements. This role ensures optimal staffing and
CONTACT CENTER QUALITY ASSURANCE TEAM HEAD The Service Quality Team Head champions and operationalizes the Contact Center of the Future’s end‑to‑end service quality strategy across customer interactions and case/transaction handling. As the gatekeeper of experience quality (voice, non-voice
WHAT YOULL OWN Lead and align all operational functions across teams to ensure efficiency and effectiveness Drive the execution of strategies that support the companys mission, vision, and growth goals Oversee team supervisors and ensure consistent, high-quality
Employment Agency: BSA Solutions Inc. Job Title: IT - Service Desk Manager Location: FLB Corporate Center - Archbishop Reyes Ave, Cebu Business Park, Cebu City, Cebu 6000 Gross Monthly Salary: PHP 75,000 - PHP 120,000 (depending on experience) Work