About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering
Overview The Workforce Management (WFM) Analyst is responsible for forecasting workload, planning staffing requirements, scheduling resources, and monitoring performance to ensure operational goals are achieved. The role partners closely with Operations, Training, Recruiting, and Business Leaders to
Qualifications: Onsite – must be amenable to be assigned either JDN or 1Nito Graveyard shift Minimum of 2 years’ related experience in a BPO or shared services environment Reporting & Analytics: -Develop, maintain, and automate operational