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Marketing Specialist / Marketing Operations Manager The Opportunity Our Company is building innovative solutions that help organizations strengthen customer engagement, improve performance outcomes, and deliver meaningful value to their clients and end users. We are a
Duties and Responsibilities: Team & Operations Management Manage BPO teams (FTEs), monitor daily/weekly/monthly KPIs including NPS, CSAT, Reply Rate, FCR, SLA, AHT Design and implement escalation protocols (L1-L3), act as final point of resolution Optimize workforce scheduling,
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