WHAT YOULL OWN Oversee the daily operations of the contact center team and ensure performance targets are met Coach, mentor, and motivate teammates to consistently deliver excellent service Monitor real-time performance metrics and step in proactively
WHAT YOULL OWN Lead and align all operational functions across teams to ensure efficiency and effectiveness Drive the execution of strategies that support the companys mission, vision, and growth goals Oversee team supervisors and ensure consistent,
WHAT YOULL OWN Handle inbound and outbound calls from clients seeking pre-settlement funding Gather accurate case information — accident details, attorney info, case status, and insurance data Assess case eligibility and route to the appropriate funding team
WHAT YOULL OWN Plan, coordinate, and execute end-to-end email marketing campaigns aligned with business goals Support Account Managers in organizing campaign timelines, assets, and deliverables Develop and refine email marketing strategies that drive engagement, retention, and