POSITION SUMMARY: The Operations Manager is responsible for managing the day-to-day contact center functionality of the Silversea Consumer Sales and Trade Reservations teams, ensuring efficient and effective workflows, optimizing operational processes, facilitating effective communication and collaboration
The Transitions / Project Manager is responsible for leading end-to-end business process transitions, project implementations, and transformation initiatives across global operations. This role ensures seamless migration of processes, people, technology, and knowledge from client or onshore
Job Purpose: As SM Supermalls continues expanding its mall portfolio and services, operational excellence cannot rely on individual expertise or local practices. The QMS Analyst ensures that best practices are institutionalized, processes remain standardized across all
Description The WFM Assistant Manager is responsible for leading and managing day-to-day Workforce Management operations, including Real-Time Management, Forecasting, Scheduling, and Reporting. This role ensures that staffing, adherence, and service levels are optimized across supported business