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Job Description: Responsible for handling developments for telephony system used by contact center. Develop call flow scripts and assess user experience based on contact center requirement. Technical support for call flow changes and initiatives Oversees the
a. Familiarity with Agile development methodologies b. Experience with software design and development in a test-driven environment c. Ensuring responsiveness to front-end requests d. Collaborating with front-end developers on the integration of elements e. Designing customer-facing UI