Job Summary The Content Development Specialist is responsible for designing, developing, and maintaining comprehensive training curricula, learning materials, and educational programs focused on medical coding. This role partners with Coding Operations, Quality, Compliance, and Training stakeholders to
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in
The Senior Technical Coach is responsible for leading both technical enablement and performance coaching across Technical Coaches and frontline Customer Support agents handling complex SaaS products. This role goes beyond technical troubleshooting, it ensures teams consistently
Primary Responsibilities: Technical Support Leadership: Provide advanced technical coaching to frontline Customer Support agents Conduct 1:1 and group coaching sessions focused on: Troubleshooting depth First Contact Resolution (FCR) Average Handle Time (AHT) Customer Experience (CX/CSAT) Resolution
PRINCIPLE PURPOSE OF JOB To design, develop, and optimize high-quality learning solutions (including AI-augmented and digital learning experiences) that enable employees to perform effectively and comply with organizational standards and business goals. The ideal candidate will combine instructional