POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing
We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages,
ABOUT THE ROLE The primary role of the Billing Support is to generate invoices from completed service events and create new service events upon customer request. A professional and friendly image is to be conveyed always.
Required Skills/Capabilities: • High level of organization, ability to manage multiple responsibilities without falling behind • Strong interpersonal skills, provide a comfortable point of contact for staff concerns • Proficiency in MS Excel, Word, Outlook • Experience
We are seeking a detail-oriented and motivated Senior Accountant to join our team. The ideal candidate will have a strong background in audit and month-end close processes, advanced Excel skills, and prior experience working with U.S.-based
A Customer Service Representative (CSR) serves as the primary point of contact between a company and its customers. Their main goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer